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Donor Support
Donor Support
What your donors experience & how to guide them to make updates to their accounts.
14 articles in this collection
Written by
Megan Carlson Kladakis
What Admins Can Do For Donors
What Admins can do on behalf of donors who are unable/unwilling to do so themselves.
Written by
Megan Carlson Kladakis
Updated over a week ago
How to Cancel a Donors Monthly Donation
Step-by-step guide on how Admin's can stop monthly gifts on behalf of donors.
Written by
Megan Carlson Kladakis
Updated over a week ago
What Donors Automatically Receive From Harness
How Harness saves you time & instantly gratifies donors through automatic messages.
Written by
Megan Carlson Kladakis
Updated over a week ago
Donor Guides
Change Monthly Gift Date
How donors can change the date of their monthly subscription.
Written by
Megan Carlson Kladakis
Updated over a week ago
What Donors Can Do Within Their Personal Donor Dashboard
Written by
Megan Carlson Kladakis
Updated over a week ago
Update Account Information
Step-by-step guide on how to update your personal donor information.
Written by
Megan Carlson Kladakis
Updated over a week ago
Stop Monthly Donation
Step-by-step guide on how to stop your monthly donation.
Written by
Megan Carlson Kladakis
Updated over a week ago
Add or Remove Payment Method
Step-by-step guide on how to add a payment method.
Written by
Megan Carlson Kladakis
Updated over a week ago
Change Monthly Donation Amount
Step-by-step guide on how to increase/decrease/change your monthly donation.
Written by
Megan Carlson Kladakis
Updated over a week ago
Transfer Monthly Gift to Different Card
Step-by-step guide on how to update your monthly giving payment method.
Written by
Megan Carlson Kladakis
Updated over a week ago
Stop Round-Up Donation
Step-by-step guide on how to stop your Round-Up donation.
Written by
Megan Carlson Kladakis
Updated over a week ago
Change Round-Up Donation Cap
Step-by-step guide on how to update your maximum donation cap.
Written by
Megan Carlson Kladakis
Updated over a week ago
Turn Text Messages ON/OFF
Step-by-step guide on how to turn your text messages on/off.
Written by
Megan Carlson Kladakis
Updated over a week ago
How To Access Donation Receipts
Step-by-step guide on how donors can view & print giving receipts.
Written by
Megan Carlson Kladakis
Updated over a week ago