Donor Support

What your donors experience & how to guide them to make updates to their accounts.

Megan Carlson Kladakis avatar
14 articles in this collection
Written by Megan Carlson Kladakis
Donor Guides

Change Monthly Gift Date

How donors can change the date of their monthly subscription.
Megan Carlson Kladakis avatar
Written by Megan Carlson Kladakis
Updated over a week ago

What Donors Can Do Within Their Personal Donor Dashboard

Megan Carlson Kladakis avatar
Written by Megan Carlson Kladakis
Updated over a week ago

Update Account Information

Step-by-step guide on how to update your personal donor information.
Megan Carlson Kladakis avatar
Written by Megan Carlson Kladakis
Updated over a week ago

Stop Monthly Donation

Step-by-step guide on how to stop your monthly donation.
Megan Carlson Kladakis avatar
Written by Megan Carlson Kladakis
Updated over a week ago

Add or Remove Payment Method

Step-by-step guide on how to add a payment method.
Megan Carlson Kladakis avatar
Written by Megan Carlson Kladakis
Updated over a week ago

Change Monthly Donation Amount

Step-by-step guide on how to increase/decrease/change your monthly donation.
Megan Carlson Kladakis avatar
Written by Megan Carlson Kladakis
Updated over a week ago

Transfer Monthly Gift to Different Card

Step-by-step guide on how to update your monthly giving payment method.
Megan Carlson Kladakis avatar
Written by Megan Carlson Kladakis
Updated over a week ago

Stop Round-Up Donation

Step-by-step guide on how to stop your Round-Up donation.
Megan Carlson Kladakis avatar
Written by Megan Carlson Kladakis
Updated over a week ago

Change Round-Up Donation Cap

Step-by-step guide on how to update your maximum donation cap.
Megan Carlson Kladakis avatar
Written by Megan Carlson Kladakis
Updated over a week ago

Turn Text Messages ON/OFF

Step-by-step guide on how to turn your text messages on/off.
Megan Carlson Kladakis avatar
Written by Megan Carlson Kladakis
Updated over a week ago

How To Access Donation Receipts

Step-by-step guide on how donors can view & print giving receipts.
Megan Carlson Kladakis avatar
Written by Megan Carlson Kladakis
Updated over a week ago