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Events + Tickets FAQs
Events + Tickets FAQs

Learn more about our NEW Events & Tickets feature! 🎉

Megan Carlson Kladakis avatar
Written by Megan Carlson Kladakis
Updated over a week ago

Learn more about our NEW Events & Tickets feature! 🎉

  • How is using Harness's events & tickets feature different from using campaigns, giving forms & impact amounts?

    • We've streamline the process so you can collect sponsorships, registrations and ticket sales in ONE place. You can also create "free"/$0 registrations for events whereas using our campaigns for events forced at least $1 donation.

    • Since donors can provide you their phone number during registration, you'll be able to send text messages throughout & after your event for continued engagement! No more importing contacts needed! 🙌

  • Can I put limits on the numbers & types of tickets I want to sell?

    • Absolutely! From your event editor Options > Ticket, select + New Ticket & type in the total number of tickets you'd like to make available under "Total Quantity."

  • Does the donor receive a paper/digital ticket they can share upon arrival/entrance to the event?

    • They'll receive an email confirmation of their purchase they can share upon arrival. You'll also be able to identify/confirm their gift within your Harness Tickets report.

  • Can tickets be sold for in-person, virtual, and hybrid events?

    • Absolutely! From your event editor Options > Edit choose either "Physical" or "Virtual" from the "Event Type" section. If your event is a hybrid event, we recommend choosing the "Physical" option.

  • How can I turn OFF the ability for donors to purchase tickets?

    • When creating your event, we recommend setting a cap on the number of tickets you want to purchase to ensure those ticket types are not oversold. You can also edit the ticket's "Sales End" time to ensure that ticket option no longer is available.


  • Can I create FREE tickets/collect registrations only?

    • Yep - that's one of the great advantages of our new tickets feature! From the Ticket creator, simply check the "Free" box.

  • How can a donor see what tickets they've purchased?

    • From their personal donor dashboard accessed through any of your Harness fundraising pages or emails they can select Account > Tickets

  • Can events & ticket information flow through my Harness-managed integration?

    • No, not at this time but it's something we plan to add in the future. In the meantime, you can access your events & tickets reports of data from your Reports > Tickets report.

  • Can I require my donors to provide phone number and/or mailing address during registration?

    • No, not at this time but it's something we plan to add in the future.

  • Will my event registrants receive any automatic text messages?

    • Not at this time but it's something we plan to add in the future.

  • What's the best way for me to text my event registrants?

    • We recommend first creating a list with your event title for easy reference. As you see event registrations come in via your Reports > Tickets report, you can manually add these users to the list (Options > Add Users). When you're ready to send a text, from the list simply select Options > Send Message to create your text message content & send.

  • Can I add an option for registrants to make a donation in lieu of or in addition to buying a ticket?

    • We've recently updated our event pages to include a donate button for donors who are choosing to give a gift rather than attending the event.

  • How do I collect guest names or other custom information?

    • Currently, we're unable to add custom fields to the ticket purchase checkout, but what we recommend is contacting the ticket purchasers after they make their purchase to gather additional information (ex: guest names, t-shirt sizes). You may also consider sharing links to Jotforms or Google Forms to collect this information.

  • Can I add a promo code for tickets?

    • Not at this time. The price per ticket that you assign will be the amount the purchaser must pay for the ticket. If you need to have discounted or free tickets to share with certain attendees, we recommend creating a clone of the event and directing those attendees to the event page with the discounted or free tickets.

  • Can more than 10 tickets be purchased at a time?

    • Right now ticket purchases are capped at 10 at a time. A workaround for this would be to create a “bundle” ticket where 1 ticket is actually counted as multiple tickets. For example, if you sell 1 ticket at $100, you could create a new Harness ticket type called “Table for 10" or “Bundle of 10 Tickets” for $1,000 so that donors could purchase multiples this way.

  • Where does an attendee access their ticket & how does an admin send the ticket to the purchaser?

    • At this time, admins are unable to download or resend tickets to the ticket purchaser. We automatically send a confirmation email to all ticket purchasers immediately after their purchase. Attendees can also access their tickets from within their personal donor dashboard.

  • Why is the share via text message on my event page option not working?

    • The text option only works on devices that have text messaging capabilities such as a mobile phone or a Macbook with a messaging app.

  • How do I receive notifications for ticket purchases?

    • Our current admin notifications are related to new donors and donations but do not include ticket purchases at this time. A great way to see ticket purchases currently would be using your Tickets report (Reports > Tickets) or from the Events section, select Options > View Details and we'll show you all ticket sales for that event.

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