Guest Checkout (Discontinued)
Prior to 6/22/23, donors making a one-time donation had the option to check out as a "Guest" by proactively and intentionally de-selecting the "Save details for faster checkouts" checkbox on your fundraising form.
The purpose of "guest checkout" for one-time donors was to give them the ability to check out quickly & easily, requiring as little information as possible.
If a donor was to do this, they would only have been required to provide their:
Name
Email address
Payment method
**We could not force donors to provide phone numbers or addresses after they've proactively/intentionally opted out of creating an account/providing this information from the beginning.
Guest-less Checkout (**New**)
Now, guest checkout has been removed entirely from your fundraising pages. All donors can make a donation/create recurring gifts with or without creating a donor account. After making their donation, the donor will have the option to create a profile if they’d like, but this is completely optional.
Donors are still required to provide their:
Name
Email address
Payment method
You can now also require ALL donors to provide their contact information by setting those fields as required in your Giving Forms.
After completing donations using a new email address (one not already associated with a contact), donors will be given the option to create a donor account. However, as this is optional, it is not required. All donations made using this email address will be associated with the donor regardless of whether they have created an account.*
*Donations made as a guest prior to 6/22/23 will not be retroactively associated with a donor's email address.
How Guest Donors Appear in Your Dashboard
You can still view & download guest checkout donors' names and email addresses and donation history from your Donations report. Within your Admin Dashboard, you'll notice when you click on a guest checkout donor's name, no slide-out contact card will appear on the right. These donors will also not appear as Contacts since they have not created an account.*
*"Guest" donors on/after 6/22/23 will appear as Contacts even if they have not created a profile.