We know it's important for you & your donors to stay in the loop about important donations & updates.

Check out our growing list of automatic notifications below 👇

For Admins

  • You can see all options & turn on/off according to your preference here.

  • These notifications are unique to each administrator.

  • Each administrator will need to log into the Admin Dashboard and turn on/off their personal notification preferences.

  • These email notifications are intended to be true "alerts"/notifications, not comprehensive reports of donors donations (ex: custom field answers, in honor/memory donation details, etc.). To see details of your donations, download your donation report here.

For Donors

*Donors who provide their phone number & texts are turned ON also receive these automatic text message notifications.

  • When they create a personal Donor account for the first time (see example here)

  • When they make a one-time or monthly gift (see example here)

  • When they make a one-time gift checking out as a guest (see example here)

  • Failed/declined donations *future release*

  • Round-Up accounts in error *future release

FAQ

  • Why haven't I received the Harness email notifications I've turned on?
    99.9% of the time these emails often end up in your spam/junk folder - double-check there first! Still don't see them? Email us at [email protected]. On rare occasions, & depending on your email provider/systems security settings, these emails can get blocked entirely.

  • Will I be notified when a donor's payment fails?
    Not at this time. Harness's platform can currently receive a donor's correct card information to process the transaction, but as Stripe is the official payment processor that approves/denies the transaction, we currently don't have a way of knowing (& thereby communicating proactively) to you when these payments fail. However, you can quickly & easily log into your Stripe account and see immediately which payments have failed & why via the red "failed" tag next to the payment.

  • Will my donors automatically be notified when their credit card expires/fails?
    Stripe automatically updates credit card expiration dates for a majority of cards/transactions so there's no loss of gift from your donor. As Stripe does not notify Harness when donations are declined/failed, we currently don't have a way of communicating proactively to your donor. However, you can quickly & easily log into your Stripe account and see immediately which payments have failed via the red "failed" tag next to the payment & notify your donor.

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