1. How do I create custom field questions?
    Check out our tutorial video here. Click here to start creating > Add Custom Field.

  2. How do I add custom field questions I've created to my checkouts?
    From your checkouts, click the 3 stacked dots under Actions > Edit > Custom Fields > (+) each custom field > Save.

  3. Where do my custom field questions appear in the donation form?
    After the "create account"/donor profile information on your fundraising page.

  4. Where do my donor's answers to the custom field questions appear to me as an admin?
    In your downloaded CSV/Excel donation report in the columns to the far right.

  5. How can I make my custom field questions required?
    From your checkouts, click the 3 stacked dots under Actions > Edit > Custom Fields > (+) each custom field > toggle ON the Required button > Save.

  6. How many custom field questions can I add to my checkout?
    You can add max 15 custom fields to your checkout.

  7. How many custom field questions should I add to my checkout for the best donor experience?
    Best practice is always to reduce the number of questions/steps your donor has to review/answer before being able to make a donation - so we recommend no more than 3 max questions/custom fields if possible.

  8. What type of custom field question options do I have?
    Text, Select, Radio, Checkbox, Date

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