How do I create custom field questions?
Check out our tutorial video here. Click here to start creating > Add Custom Field.
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How do I add custom field questions I've created to my giving forms?
From your giving forms, click the 3 stacked dots under Actions > Edit > Custom Fields > (+) each custom field > Save.
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Where do my custom field questions appear in the giving form?
After the "create account"/donor profile information on your fundraising page.
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Where do my donor's answers to the custom field questions appear to me as an admin?
In your downloaded CSV/Excel donation report in the columns to the far right.
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How can I make my custom field questions required?
From your giving forms, click the 3 stacked dots under Actions > Edit > Custom Fields > (+) each custom field > toggle ON the Required button > Save.
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How many custom field questions can I add to my giving form?
You can add max 15 custom fields to your giving form.
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How many custom field questions should I add to my giving form for the best donor experience?
Best practice is always to reduce the number of questions/steps your donor has to review/answer before being able to make a donation - so we recommend no more than 3 max questions/custom fields if possible.
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What type of custom field question options do I have?
Text, Select, Radio, Checkbox, Date