1. Where can I view receipts for our Harness invoices/payments?
    From your Admin Dashboard - Settings > Billing > Invoices > Download.

  2. Can I get receipts of Harness payments emailed to me?
    We automatically email these receipts to your primary Stripe account administrator. Not sure who that is? Log into your Stripe account & review the primary account holder email under Settings. Need to have Harness emails sent to a different admin? Email [email protected] or contact our Support Team via the blue chat bubble in the bottom left corner of your screen.

  3. How do I update my credit card on file?
    From your Admin Dashboard - Settings > Billing > Payment Method > Edit/Change Billing. Billing section blank? Email [email protected] or contact our Support Team via the blue chat bubble in the bottom left corner of your screen.

  4. How do I upgrade/downgrade my Harness plan?
    We offer flexible, affordable, no-contract monthly & annual plans that start at $99/mo - you can upgrade/downgrade anytime by emailing [email protected] or by contacting our Support Team via the blue chat bubble in the bottom left corner of your screen.

  5. How does Harness process my payments?
    We offer monthly and annual payment options. We will automatically charge your card on file on the monthly and/or annual anniversary of your 1st charge.

  6. How do I cancel my Harness account?
    If there's any way our platform/services have fallen short of your expectations, we appreciate the opportunity to make it right 💪 - the fastest way to reach us is via the blue chat bubble in the bottom left corner of your screen or via [email protected]. This way we are also happy to share with you your account options which can include the opportunity to downgrade, pause or cancel.

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