1. Where can I view receipts for our Harness invoices/payments?
    From your Admin Dashboard - Settings > Billing > Invoices > Download

  2. Can I get these receipts emailed to me?
    We automatically email these receipts to your primary Stripe account administrator. Not sure who that is? Log into your Stripe account & review the primary account holder email under Settings. Need to have Harness emails sent to a different admin? Email your Customer Success Specialist.

  3. How do I update my credit card on file?
    From your Admin Dashboard - Settings > Billing > Payment Method > Edit/Change Billing. Billing section blank? Email your Customer Success Specialist.

  4. How do I upgrade/downgrade my Harness plan?
    We offer flexible, affordable, no-contract plans - you can upgrade/downgrade anytime by contacting your Customer Success Specialist.

  5. How does Harness process my payments?
    We offer monthly and annual payment options. We will automatically charge your card on file (the card you submitted when you created your account/submit your billing information during onboarding) on the monthly and/or annual anniversary of your 1st charge.

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